Smart Risks, Big Pay-offs
I celebrated a financial win for one of my clients yesterday. It was a win that was months in the making. As I considered the path we took to get here, one theme came to mind: big pay-offs don't just happen in psychometrics. They take vision, smart planning, clear communication, and a team of competent people who are willing to execute that vision with excellence. Let me give you a little background. Last year my client was challenged with reducing scoring costs for a maturing large-scale portfolio assessment. Anyone who works in psychometrics and with performance-based assessments, particularly those that require human judgment, understands that there are no clearance racks here. It's plain ol' expensive to train and employ people to score complex tasks without bias and in a way that is consistent with scoring guidelines. Let's not mention the price tag that goes along with the systems that support scoring (e.g., software development, master coding, training build). Did I say this is expensive? So, my client and I were tasked with finding creative ways to reduce costs while at least maintaining the quality of the score outcomes. We had to put on our Supergirl capes. Tenet 1 of big pay-offs: Do [...]
